CoachMate Terms of Service

Version: 2026-02-25

Effective Date: February 25, 2026

1. Platform Scope

CoachMate provides software tools for organizations and leagues. CoachMate does not operate, supervise, staff, or control programs, practices, games, tryouts, tournaments, facilities, transportation, or participant safety.

2. Customer Responsibilities

Customer is solely responsible for program operations, minor safety, supervision, staffing, background checks, facilities, transportation, waivers/consents, messaging permissions, and legal compliance.

3. Authority

By accepting these Terms, the signer represents they are authorized to bind the organization.

4. Messaging & Consent

Customer must obtain all legally required opt-ins and consents before sending email/SMS through CoachMate.

5. Waivers and Participant Documents

Templates and tools are provided for convenience only. Customer is responsible for ensuring all participant documents are legally sufficient and enforceable in its jurisdiction.

6. Indemnification

Customer will defend, indemnify, and hold harmless CoachMate and its affiliates, officers, directors, employees, contractors, licensors, and technology partners from claims, losses, liabilities, damages, and costs (including attorneys’ fees) arising from Customer’s programs, participants, messaging, content, or legal non-compliance.

7. Limitation of Liability

To the maximum extent permitted by law, CoachMate is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, or lost data. CoachMate’s aggregate liability is capped at fees paid by Customer to CoachMate in the 12 months preceding the event giving rise to liability.

8. Warranty Disclaimer

The service is provided "as is" and "as available" without warranties of any kind. CoachMate does not guarantee uninterrupted availability, specific uptime, or error-free operation.

9. Payments and Chargebacks

Customer agrees to plan pricing, billing, renewal, and cancellation terms presented at checkout or order form. Customer must first contact support for billing issues before chargebacks. CoachMate may suspend accounts for abusive disputes or unpaid amounts.

10. Third-Party Services

CoachMate integrates with third-party providers (e.g., Stripe, Supabase, email/SMS providers). CoachMate is not responsible for third-party outages or policy changes.

11. Content and Acceptable Use

Customer content must comply with applicable law and the Acceptable Use Policy. CoachMate may remove content or suspend access for violations.

12. Suspension and Termination

CoachMate may suspend or terminate access for violations, security risk, fraud, abuse, or legal requirements. Customer may terminate per plan terms.

13. Governing Law

These Terms are governed by applicable U.S. law and the governing law/venue terms in Customer’s order form or account agreement, if any.

14. Updates

CoachMate may update these Terms. Continued use after required re-acceptance constitutes agreement to the updated version.